Our Values set us apart
Part of the Verifile Group — guided by trust, integrity, and responsibility.
WorkPass is not a standalone startup. Our values are shaped by our heritage as part of Verifile, a UK leader in employment screening and background checks since 2004.
At Verifile, our values are the foundation of our success. They shape our culture, guide our decisions, and set us apart from the competition. Our values are more than just words; they are the principles we live by every day, ensuring we provide the best for our customers, employees, and all our stakeholders.
We Put People First
We put people at the foundation of our business. We aim to create a positive impact and prioritise open and respectful communication. Together we build trust, are empowered to be ourselves, and ensure that everyone feels valued and respected. Our commitment to people shapes our actions and defines our culture.
We prioritise active listening and empathy, taking the time to genuinely understand our customers, employees, and stakeholders.
We communicate with respect and kindness, fostering an inclusive and supportive environment.
We share information transparently and accurately to build trust and collaboration.
We foster a collaborative mindset, working together to achieve common goals and deliver exceptional results.
Be Curious
We adopt continuous innovation and curiosity, constantly seeking better approaches and solutions. Our customer-centric mindset drives us to enhance experiences, overcome obstacles, and deliver exceptional results. In our supportive environment, we embrace change, learning and adapting quickly to meet evolving customer needs.
We challenge the status quo, constantly seeking better ways to delight our customers.
We embrace a can-do attitude, exploring new and viable solutions to address customer requirements effectively.
We foster a culture where curiosity drives our innovative efforts, always aligned with our goals.
We encourage research and development to drive meaningful advancements and deliver value to our customers.
Own It
We own our work and take pride in making a meaningful impact. Through personal accountability, we deliver high quality results that showcase our expertise. We embrace challenges, seek continuous learning, and support each other to collectively drive success and make a difference.
We take ownership of our work, decisions, and actions, understanding their impact on our customers and team.
We strive for excellence, delivering high-quality results and taking pride in our work.
We continuously seek growth and improvement, reflecting on our actions and learning from feedback.
We collaborate and leverage expertise to achieve shared success.
Succeed Together
We believe in the power of collaboration and collective strength. By valuing teamwork and partnerships, both within and outside our organisation, we create a culture of excellence. Through open communication, trust and mutual support, we make quality decisions, encourage innovation and build strong, long-lasting relationships for shared success.
We embrace a culture of working together with internal and external stakeholders to achieve shared success.
We recognise and appreciate the collective power of teams, leveraging diverse skills and perspectives.
We create an environment that promotes learning, growth, and empowerment.
We build and nurture strong, long-lasting relationships based on trust and mutual respect.
Delight Your Customer
We are passionately committed to creating exceptional experiences that delight and exceed our customers’ expectations. By listening attentively, understanding their needs and adapting our solutions, we build long-lasting relationships based on trust. Our dedication to customer delight drives us to deliver innovative, friction-free solutions that make our customers feel valued and appreciated.
We prioritise customers’ needs, ensuring our actions are guided by their requirements.
We actively listen to our customers, seeking to understand their unique challenges and demonstrating our commitment to providing solutions.
We consistently exceed expectations, striving to create memorable experiences.
We foster long-term relationships with our customers, nurturing an environment of honesty and respect.
By adhering to these values, we foster a culture of collaboration, innovation, and customer-centricity. Our commitment to these values empowers our employees, builds strong relationships, and delivers exceptional experiences to our customers.
Turning Values into Impact
Explore Our Values in Action
Discover how Verifile's core values are integrated into our operations, culture, and employee experience through these insightful articles:
Understanding Our Values
An introduction to our refreshed core values and their significance.
An introduction to our refreshed core values and their significance.
Operational Insights
An in-depth look at how curiosity drives innovation within our operations.
Insights into our recruitment process and the emphasis on cultural fit.
Building Relationships
A discussion on the importance of authentic relationships in the workplace.
Strategic Impact
A discussion on the importance of authentic relationships in the workplace.
Embedding Values in Daily Operations
A look at how we integrate our values into daily operations.
Understanding how our values influence the employee experience.
